Plugins instantly extend the functionality of your Help Center in ways that are not possible using Zendesk’s standard templates alone. We’ve created plugins to cover the most common customization use-cases that we encounter.

There are three types of plugin available:

  1. Built-in

    Built-in plugins are already included in all of our themes and ready to be used. They include the Collapse plugin which powers our mobile navigation menus, the Tab plugin which is used for tab-based layouts like that found in our Kai theme and the Table of Contents plugin for creating dynamic article overviews quickly.

  2. Extensions

    Extension plugins are included as part of the Complete Package, with some also being available within select themes. They include the Category, Section and Article list plugins for generating dynamic menus, the Scrollspy plugin for updating links as a visitor scroll down the page and the self-explanatory Article Navigation plugin.

    To use extensions in a theme that doesn’t include them by default, you must add them to the theme’s plugins.js file. If you purchased a single theme without one or more extensions, you can contact us to purchase them separately.

  3. Third-party

    Third-party plugins are fully supported by all of our themes and require additional installation steps as described on each plugin page. They include the Lightboxes plugin powered by fancybox and Parallax plugin powered by Jarallax for creating engaging background effects. Each plugin has been reviewed by our team to assess their functionality and compatibility with our theming framework.

Next steps

  1. Refer to each plugin page or our Guides section for examples as well as getting started and usage instructions.

  2. Let us know if you have requirements that are not met by our range of plugins or ideas for new ones, as we’re always interested in adding to our collection.